1. What type of tow trucks does your company operate?
Flatbeds, Integrated, Hook and Chain, and Wheel Lift. – We typically use our flatbeds for most of the work and believe it is the best way to provide safe and damage free service to our customers. However, in some circumstances, we may need to access other city tow trucks and utilize them to be of better service to your needs. We want to be as prepared as possible for any situation to have the best possible outcome for both parties.
2.How long will it take to receive service?
The time it takes us to help our customers depends on the volume of customers and weather conditions. Tow truck response times depend on the location of the accident or where the breakdown occurred. If the car is on the highway, a decent response time would be about 20 minutes.
3.Do I have to order my tow online and submit a form?
No, the fastest way for service is to call our 24/7 dispatch center to get the best quote possible. When you need fast service to get to you now, Newcastle tow truck has the fastest response time.
4.Do you have a storage facility?
Yes, our third party partners all have storage facilities under 24 hr. video surveillance and some locations have indoor storage available.today to find out more about our third-party storage facilities to place your vehicle in.
5.Do I need to be with my vehicle to receive service?
No, but the keys must be left with the vehicle if a customer is not present. In the best case scenario, we’d like for the owner of the vehicle to be present but we understand not everyone has the time. We will handle the vehicle to the required destination where you can contact us 24/7 for your vehicle.
6.What options do I have if the location that I want my vehicle dropped is closed?
You may have your car towed to our facility to be stored and secured overnight, but additional charges will apply. We use a third party that has 24 hr surveillance of their facility to ensure nothing happens to any vehicles inside. We have worked with out third party vendor for over 5 years and we continue to work side-by-side with them for the city.
7.Can police tow your car from private property?
Yes. It’s the same right any property owner has to remove unauthorized cars parked on their home driveway. If your car was towed from private property, under common law the tow company cannot refuse to release the vehicle until you pay their fees. Once the fees have been paid, your vehicle is free to be released. Visit our blog to learn more!